ProHome
Residential Warranty Walkthrough Agent - NY
New York, New York•Full-time
$60,000 annually
$60,000 annually
About the Job
Salary: $60,000 annually
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. ET
We are hiring immediately
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. ET
We are hiring immediately
Are you positive, professional, and passionate about helping others? Do you have residential construction knowledge and enjoy being out in the field? If you thrive on engaging with people and making a visible, hands-on impact, we invite you to join our team as a Residential Walkthrough Agent serving Manhattan and Brooklyn, NY.
This is a full-time, field-based role ideal for someone who takes pride in delivering an exceptional customer experience while guiding new homeowners through one of life’s most exciting milestones—moving into a new home.
About the Role
As a Residential Walkthrough Agent, you will serve as a key representative of our organization, conducting new home orientations and walkthroughs for homeowners and builders. You’ll ensure buyers feel informed, confident, and supported while representing the company with professionalism and care. We are looking to hire immediately for this role.
Key Responsibilities
- Deliver prompt, professional, and friendly customer service to new home buyers and builders
- Conduct new home orientations and walkthroughs, ensuring all details are addressed and documented
- Clearly explain home features, systems, and basic maintenance requirements
- Meet with clients on-site, answer questions, and document observations using digital tools
- Communicate professionally with internal teams, builders, and homeowners
- Represent the company with reliability, professionalism, and strong attention to detail
Travel & Work Setting
This is a field-based position requiring extensive travel throughout Manhattan and Brooklyn, NY. Candidates must be comfortable traveling daily between properties and the ability to manage a consistent weekday schedule are essential.
Our Ideal Candidate
We are seeking motivated individuals with experience or strong interest in residential construction, property management, home inspections, renovations, or related fields. Successful candidates are self-directed, organized, and customer-focused, with a passion for delivering high-quality service.
Qualifications
- High school diploma or GED required
- Experience in residential construction or a related field preferred
- Strong verbal and written communication skills
- Comfortable using tablets or mobile devices for documentation
- Ability to manage time effectively and work independently
- Ability to stand, walk, and move between properties throughout the workday
- Valid driver’s license and reliable transportation required
Personal Attributes
- Professional, dependable, and customer-focused
- Friendly, approachable demeanor
- Detail-oriented with strong follow-through
- Proactive and committed to quality work
What We Offer
- Full-time position with a consistent Monday–Friday schedule
- Annual salary of $60,000
- Paid training
- Meaningful, hands-on work supporting homeowners during a major life milestone
- Opportunity to grow within a professional, service-driven organization
- Opportunity to enroll in Medical, Dental and Vision Insurance
- Company Paid $25K Employee Life Insurance Policy
- PTO and Sick Time Off
How You’ll Succeed
Success in this role means delivering a polished, high-quality walkthrough experience that leaves homeowners confident and informed. You will play a critical role in ensuring a smooth transition into new homes while representing the company with excellence.
Ready to Apply?
If you’re excited about helping others, working in the residential field, and joining a team that values professionalism and customer service, apply today. We are looking to hire immediately. Please submit your resume for consideration.
Only candidates selected for an interview will be contacted.
New York Pay Transparency & Equal Employment Opportunity Statement
In compliance with the New York Pay Transparency Law, the salary range for this position is $60,000 annually. Compensation is based on qualifications, experience, and internal equity.
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, citizenship status, age, disability, marital status, military or veteran status, genetic information, or any other protected status under federal, New York State, or local law.
About ProHome
Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.